Privacy Policy — bat777

1. Introduction

1.1 bat777 ("bat777", "we", "us", "our") operates the online betting and gaming platform accessible at bat777.cam. We are committed to protecting the privacy and security of all personal data we process in connection with the Platform and related services.

1.2 This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, transfer and protection of personal data relating to registered users, prospective users and visitors to bat777.cam ("you", "your", "User").

1.3 This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated herein by reference and are accessible via the Platform's navigation.

1.4 bat777 acts as the data controller in respect of personal data processed under this Policy, unless stated otherwise in relation to specific processing activities conducted by third-party processors on our behalf.

2. Definitions

The following terms carry the meanings given below throughout this Policy:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, email address, phone number, IP address, CNIC number or financial details.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, transfer and deletion.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data. bat777 is the Data Controller for the data described in this Policy.
• "Data Processor" — any third party that processes Personal Data on behalf of bat777 under a written data processing agreement.
• "KYC" — Know Your Customer; the identity and document verification process required for regulatory compliance.
• "Platform" — the bat777.cam website, mobile-optimised site and any associated services provided by bat777.
• "Sensitive Data" — a subset of Personal Data carrying heightened protection requirements, including identity document numbers (such as CNIC), financial account details and data relating to gambling behaviour.

3. Personal Data We Collect

bat777 collects the following categories of personal data:

3.1 Registration & Identity Data

• Full legal name
• Date of birth (used for age verification — 18+ requirement)
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar)
• Email address and phone number
• Username and encrypted password credentials

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., CNIC for Pakistani users — front and back)
• Proof of residential address (utility bill, bank statement dated within 90 days)
• Proof of payment method ownership where required
• Selfie or liveness verification image where required by KYC process

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts in PKR or other currencies
• Payment method identifiers (e.g., masked account numbers, wallet references — not full credentials)
• Bonus allocation and wagering history
• Account balance history

3.4 Betting & Gaming Activity Data

• Bet placement records, sports markets accessed (cricket, PSL, ICC, football, UFC etc.) and casino game participation
• Session duration, frequency of play and betting patterns
• Responsible gambling limit settings and self-exclusion records

3.5 Technical & Device Data

• IP address and approximate geolocation (country/city level)
• Device type, operating system, browser type and version
• Session tokens and authentication logs
• Cookie identifiers and analytics data

3.6 Communications Data

• Records of customer support interactions via live chat and email
• Records of responsible gambling communications
• Marketing preference records and opt-in/opt-out history

4. How We Collect Personal Data

4.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact customer support or update your account settings.

4.2 Automatically — through cookies, web beacons, server logs and analytics tools when you browse or interact with the Platform. See Section 10 for full cookie details.

4.3 From third parties — including KYC verification service providers, fraud prevention agencies, payment processors and, where applicable, publicly available data sources used for anti-money-laundering checks.

4.4 From payment providers — when you use services such as bank transfers involving HBL, UBL, Meezan Bank or Bank Alfalah, or mobile wallet references involving Easypaisa, JazzCash or Raast, transaction confirmation data may be shared by those providers with bat777 for the purpose of verifying deposits and withdrawals. bat777 does not receive or store your full payment credentials. These payment provider names are referenced for transactional context only and do not imply that those providers endorse or support gambling activities.

5. Purposes & Legal Bases for Processing

bat777 processes your personal data only where a valid legal basis exists. The table below sets out the primary processing purposes and their corresponding legal bases:

6. Data Sharing & Disclosure

6.1 bat777 does not sell, rent or trade your personal data to third parties for their own marketing or commercial purposes.

6.2 We may share your personal data with the following categories of recipients, strictly for the purposes described:

• KYC & Identity Verification Providers — to verify your identity and age as required by our licensing obligations.
• Payment Processors — to facilitate deposits and withdrawals. Only the minimum data required to process a transaction is shared.
• Fraud Prevention & AML Agencies — to screen transactions and account activity against fraud and money-laundering risk databases.
• Game Studio Technology Providers — where necessary to facilitate access to specific games, limited session and account-level identifiers may be shared.
• Analytics & Performance Providers — anonymised or pseudonymised data may be shared for Platform analytics purposes.
• Regulatory Authorities & Law Enforcement — where we are legally required to disclose data by applicable law, court order or regulatory demand.
• Group Companies — where bat777 operates within a corporate group, data may be shared with affiliated entities under the same data protection standards.

6.3 All third-party Data Processors engaged by bat777 are required to process personal data only in accordance with bat777's written instructions and applicable data protection law, and to implement appropriate technical and organisational security measures.

7. Data Retention

7.1 bat777 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law or licensing obligations.

7.2 The following indicative retention periods apply:

• Account and Registration Data: For the duration of the active account, plus a minimum of 5 years following account closure (for regulatory compliance purposes).
• KYC Documents: For a minimum of 5 years following account closure, as required under applicable AML and licensing regulations.
• Transaction Records: For a minimum of 5 years following each transaction, as required for financial regulatory compliance.
• Betting & Gaming Logs: For a minimum of 3 years following account closure, for dispute resolution and licensing compliance purposes.
• Customer Support Records: For 3 years following the closure of the relevant support case.
• Marketing Preferences: Until you withdraw consent or close your account, whichever is earlier.
• Technical & Device Logs: Typically 12 months from the date of collection, unless required longer for fraud or legal purposes.

7.3 On expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our internal data lifecycle procedures.

8. International Data Transfers

8.1 bat777 operates internationally. Your personal data may be transferred to, stored in or processed in countries outside of Pakistan, including countries where bat777's servers, Data Processors or technology partners are located.

8.2 Where personal data is transferred outside the country in which it was collected, bat777 ensures that appropriate safeguards are in place, including contractual clauses that require receiving parties to protect personal data to a standard equivalent to that required under applicable data protection law.

8.3 By using the Platform and submitting personal data, you acknowledge and consent to the transfer of your data as described in this section, subject to the safeguards described above.

9. Your Rights

Depending on applicable data protection law, you may hold the following rights in relation to your personal data. bat777 will respond to verified requests within 30 calendar days.

9.1 To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We may require proof of identity before processing your request.

9.2 Please note that certain rights are subject to limitations — for example, we may be unable to delete data that we are legally required to retain for regulatory compliance purposes.

9.3 If you are dissatisfied with how bat777 has handled your personal data or responded to a rights request, you have the right to lodge a complaint with the relevant data protection supervisory authority in the jurisdiction under which bat777 holds its operating licence.

10. Cookies & Tracking Technologies

10.1 bat777 uses cookies and similar tracking technologies on the Platform. Cookies are small data files placed on your device that enable the Platform to recognise your browser, maintain session state and collect analytics data.

Categories of Cookies Used

• Strictly Necessary Cookies: Required for the Platform to function — including session authentication, security tokens and load balancing. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, currency display (PKR) and responsible gambling limit configurations.
• Analytics Cookies: Collect anonymised or pseudonymised data about how Users interact with the Platform — pages visited, session duration, features used. Used to improve Platform performance.
• Marketing Cookies: Used to deliver relevant promotional content to Users who have opted into marketing communications. These may track activity across the Platform over time.

10.2 You can manage cookie preferences via the cookie settings panel accessible from the Platform footer. Disabling non-essential cookies may affect certain Platform features.

10.3 bat777 does not use cookies to collect sensitive personal data such as CNIC numbers or financial credentials.

11. Children's Privacy

11.1 The bat777 Platform is strictly for adults aged 18 years or older (or the higher minimum age required by the operator's license jurisdiction). bat777 does not knowingly collect personal data from individuals under the age of 18.

11.2 If bat777 becomes aware that personal data has been collected from an individual under the applicable minimum age, that data will be deleted immediately and the associated account closed. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

12. Security Measures

12.1 bat777 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we hold. These include:

• TLS/SSL encryption for all data transmitted between your device and the Platform
• Encryption at rest for sensitive stored data including KYC documents and financial records
• Strict access controls and role-based permissions for staff with access to personal data
• Regular security assessments and penetration testing of Platform infrastructure
• Multi-factor authentication requirements for administrative access to data systems
• Incident response procedures for data breach detection, containment and notification

12.2 While bat777 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is 100% secure. Users are also responsible for maintaining the security of their account credentials and should use strong, unique passwords and enable two-factor authentication where available.

12.3 In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, bat777 will notify affected Users without undue delay, in accordance with applicable law.

13. Third-Party Links & Services

13.1 The Platform may reference or link to third-party services, game studios, payment providers or information resources. bat777 is not responsible for the privacy practices of any third party and this Policy does not apply to third-party websites or services.

13.2 References to payment services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are for informational and transactional context only. These providers maintain their own independent privacy policies which govern their processing of your data when you use their services.

13.3 Users are encouraged to review the privacy policies of any third-party service they interact with in connection with the Platform.

14. Pakistan-Specific Privacy Notices

14.1 bat777 does not claim to be regulated by, registered with or subject to the oversight of the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any other Pakistani authority in respect of data protection.

14.2 Users in Pakistan accessing the Platform do so subject to applicable Pakistani law, including any data protection or privacy regulations that may apply to them. bat777 does not represent that its data processing practices are compliant with Pakistani domestic law. This is not legal advice.

14.3 Pakistani users who have concerns about how their personal data is being processed are encouraged to contact bat777's support team in the first instance and, if necessary, to seek independent legal advice regarding their rights under applicable local law.

14.4 CNIC numbers and other Pakistani government identification documents submitted for KYC purposes are treated as Sensitive Data and are subject to the highest level of access controls and retention restrictions described in this Policy.

15. Amendments to This Policy

15.1 bat777 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Users via the email address on file and/or by a prominent notice on the Platform.

15.2 The effective date at the top of this Policy will be updated to reflect the date of any revision. We encourage Users to review this Policy periodically.

15.3 Continued use of the Platform following notification of a material change to this Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must discontinue use of the Platform and may request account closure.

16. Contact & Data Requests

For all privacy-related enquiries, data rights requests or concerns about how bat777 handles your personal data, please contact us using the details below:

Data Rights & Privacy Email:
[email protected]
Subject line: "Privacy Request" or "Data Rights Request" — not a clickable link

Live Chat Support: Available 24/7 via the chat widget on bat777.cam. For complex data rights requests, we recommend email for a documented record.

Response Times: bat777 will acknowledge data rights requests within 5 business days and provide a full response within 30 calendar days. Complex requests may require an extension of up to a further 60 days, of which you will be notified.